Returns & Exchanges

At Viltrox Store, we stand behind the quality of our professional lenses and photography gear with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your creative workflow remains uninterrupted.

Return Process

• 1.
  Initiate a Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return or exchange.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer packaging, including all lens caps, hoods, manuals, and accessories to ensure full credit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned hardware, we will process your refund or ship your replacement item within 3-5 business days.